Privacy Policy

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Effective Date: September 9, 2025

Last Updated: September 9, 2025

CoolFlow Cooling Systems (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.coolflowpr.com. Please read this policy carefully. If you do not agree with the terms, please do not access the website.

1. Information We Collect
We may collect the following types of information:

• Personal Information: Name, email, phone number, billing/shipping address, and payment details when you purchase or rent equipment or contact us.
   
• Non-Personal Information: Browser type, device information, IP address, location data, and usage patterns collected automatically through cookies and analytics tools.
   
• Communications: Any messages, emails, or inquiries submitted through our contact forms or support channels.

2. How We Use Your Information
We use the collected information to:

• Provide and manage our rental and sales services.
   
• Process payments and deliver products.
   
• Improve our website, products, and customer experience.
   
• Send you updates, promotional materials, or important notices (you can opt out anytime).
   
• Comply with legal obligations and prevent fraud.
   

3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:

• Improve site functionality and navigation.
   
• Analyze site usage and traffic.
   
• Personalize content and advertisements.
  You may adjust your browser settings to refuse cookies, but some features may not work properly.
   

4. Sharing of Information
We do not sell your personal information. However, we may share it with:

• Service Providers: Third-party vendors who help us operate our website, process payments, or deliver products.
   
• Legal Obligations: If required by law or to protect our rights and safety.
   
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
   

5. Data Security
We implement reasonable technical and organizational measures to protect your information. However, no electronic storage or transmission method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights
Depending on your location, you may have rights to:

• Access and request a copy of your personal data.
   
• Correct or update inaccurate information.
   
• Request deletion of your personal data.
   
• Opt out of marketing communications.
  To exercise these rights, contact us at angelsoler@coolflowpr.com.
   

7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

8. Children’s Privacy
Our website is not intended for children under 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal data from children.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

10. Contact Us
If you have questions about this Privacy Policy, contact us at:

CoolFlow Cooling Systems
PR-190, Carolina, Puerto Rico
Email: angelsoler@coolflowpr.com
Phone: (787) 308-2001